Frequently Asked Questions

Below is list of questions frequently asked by members. To see an answer, click on the question or use the Expand and Collapse buttons. You may also print the list of questions and answers by clicking the “PRINT” button.

How do I schedule a ride?

Call us at 1-866-918-1552 at least three (3) business days before your visit. If you call with less notice and the trip is not urgent, you may need to set up your visit for a different date. We schedule routine trips Monday-Friday, 8 am-5 pm You may also schedule your trip online using LogistiCare’s Member Services Website.

When you call, please be ready to provide:

  • Member name, home address, and phone number
  • Member ID
  • The street address and the phone number where you want to be picked up
  • The name, phone number, address, and ZIP code of the health care provider you are seeing
  • The date and start time of your appointment
  • The end time of your appointment, if you know it
  • Any special needs, including if you need someone to ride with you
  • General reason for the appointment (check-up, eye appointment, etc.)

Ambulatory

  • You can walk
    unassisted from your residence to the curb and board the vehicle.
  • You can walk unassisted from the vehicle to the medical facility.
  • You can walk with assistance and have requested approval to bring a companion with you to the appointment.

Wheelchair

  • You are confined to a wheelchair.
  • You cannot transfer from the wheelchair to the seat of an ambulatory vehicle.
  • You require a lift-equipped or roll-up wheelchair van and the assistance of trained personnel.

Mileage Reimbursement

  • You, a family member, friend, neighbor or volunteer can drive you to your medical appointment and will be reimbursed after meeting program guidelines.

LogistiCare will ask if you can walk or if you require the use of a wheelchair, and will then provide the best type of transportation to meet your medical and mobility needs.

You must call three (3) business days in advance.

Transportation is available to primary care and specialist appointments, pharmacy trips to pick up prescriptions and other services like dialysis. Transportation is limited to Broward and Miami-Dade counties.

Can I call less than three days in advance?

Yes, but LogistiCare will have to speak to your medical provider.  Your medical provider must say that you need to come in and that your treatment cannot be delayed to another day.  Otherwise you will have to reschedule your appointment.

Call LogistiCare at 1-866-918-1553 to cancel your ride or make changes.

Call LogistiCare’s Ride Assist line at 1-866-918-1553 if you:

  • Have waited more than 30 minutes after your scheduled pick-up time.
  • Have waited more than one hour to be picked up after the time you called LogistiCare to request a return ride when you have not scheduled a specific pick up time with your original reservation.

Up to eight (8) round trips per year to physician offices, physical therapy/occupational therapy/speech therapy, dental exams and pharmacy.

We are committed to providing excellent NEMT services to AvMed Medicare Circle Members. If you have a concern or question regarding the services you receive, please visit our WeCare Website or call AvMed’s Member Engagement Center at 1-800-782-8633. TTY users should call 711.

AvMed Medicare is an HMO plan with a Medicare contract. Enrollment in Avmed Medicare depends on contract renewal.
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